FairMoney Business is making business banking more accessible by providing digital financial services that enable entrepreneurs and SMEs to open accounts and access essential banking tools with ease. As customer growth accelerates, maintaining a secure and efficient onboarding process becomes increasingly important.
To support this, FairMoney Business leverages Prembly’s verification infrastructure to streamline KYC processes, helping the team verify customers quickly while reducing friction and ensuring compliance. With a dedicated onboarding team overseeing identity verification, automation plays a critical role in delivering a seamless customer experience.
In this interview, we speak with Kemi, Team Lead for KYC and Onboarding at FairMoney Business, about their experience using Prembly and how the platform has supported KYC verification and improved the customer onboarding experience.
How did you first hear about Prembly, and what initially motivated you to consider our solution?
We conducted research, like everyone does, and found that the platform was user-friendly. We also noticed that your verification rate is reasonable, slightly higher than that of most providers. Another reason we chose Prembly is that your customer service is quite reliable. We’ve had interactions whenever there’s been downtime, and your team is quick to resolve them when reached out to. These are the factors we continue to consider when selecting a third-party service to complement our existing operations.
What was the key factor or final deciding moment that made you choose Prembly?
Like I mentioned, we conducted research. We had used a couple of third-party providers before Prembly, and we found that downtime with Prembly was minimal and mostly limited to occasional issues, such as general outages associated with NIBSS and similar systems.
One of the key factors we considered was the frequency of downtime and how such incidents were handled. These were some of the major factors we looked at when making our decision.
Has that improved in the last six months, or since the start of the year?
Yes, it did. After migrating from the previous interface, I know you made an upgrade to a new version, which is more user-friendly, easier to navigate, and has better features. So yes, the issues have reduced compared to before.
Can you describe a specific instance where Prembly helped your team overcome a challenge?
We handle KYC verifications for users who have been onboarded on the app. In cases where we experienced downtime with Smile ID, Prembly was very helpful during those periods, as we were able to continue verifying users’ information through the platform.
Based on your experience so far, what is the one thing we could do to make your experience with Prembly perfect?
If the status of businesses could be included, that would be very helpful for us. It aligns with the direction we are currently heading in, as we are onboarding more merchants. Knowing the status of their businesses would greatly improve our verification process.
On customer service, you are doing a great job. I call and send messages quite often, and your team is always quick to respond and provide feedback. So, good job there.
FairMoney Business’s experience highlights the importance of reliable and efficient digital verification in modern banking. As financial institutions continue to prioritise secure and seamless onboarding, Prembly remains committed to supporting partners like FairMoney Business with trusted infrastructure, continuous improvements, and long-term collaboration.
